Hong Kong case library: 5 projects across 4 industries

Challenge

Store managers ordered on experience, so fast sellers ran out and slow lines piled up. Stocktakes were on paper and only aggregated the next day, with variances checked by hand. Head office could not see same-day stock by store, and transfers were confirmed by phone.

What we delivered

• Replenishment suggestions based on sales history, goods in transit and safety stock, adjustable by the store manager
• Mobile scanning stocktake that works offline and compares variances on upload
• Inter-store transfer requests and confirmations with live stock updates
• Head office dashboard with stock, turnover and out-of-stock lists updated daily

Outcome

Ordering moved from experience to confirming suggestions, reducing both stockouts and overstock. Stocktakes moved from next-day to same-day. Inter-store transfers no longer depend on phone confirmation.

Challenge

Jobs were allocated by group chat and phone, so drivers reconfirmed constantly. Proof of delivery was a photo of a paper slip, sorted at the depot later, and customer enquiries meant searching for images. Exceptions such as refusals and address changes had no consistent record.

What we delivered

• Batch job allocation by district, with the day's tasks and sequence on the driver app
• Proof of delivery capturing photo, e-signature, time and location together
• Exception handling with standard reason codes for refusal, rescheduling and no answer
• Customer enquiries by consignment number, answered directly by support

Outcome

Allocation moved from phone calls to in-app acceptance. Proof of delivery returns immediately, so enquiries no longer involve hunting for photos. Exception reasons are recorded consistently and can be checked with customers.

Challenge

Listings sat in spreadsheets and personal phones with heavy duplication. Client requirements were kept in personal notes, so handovers lost context. The public website was updated by hand and often disagreed with internal records.

What we delivered

• Central listing database with shared fields and de-duplication rules for photos and floor plans
• Client records with requirement tags, viewing history and follow-up reminders
• Website sync that publishes listings once they are marked public internally
• AI property search answering budget, district and layout questions from the listing database with sources

Outcome

Listings are maintained once, with the website matching internal records. Client follow-up is traceable across handovers, and routine enquiries are answered at the first layer.

Challenge

Inspections were sign-in sheets on paper that could not be verified later. Pump room and switch room faults were only found on site, with nobody on duty at night. Maintenance jobs were assigned verbally, leaving progress and ownership unclear.

What we delivered

• Inspection tasks generated by location and frequency, with scan check-in and photo evidence
• Equipment monitoring for pumps, switch room temperature and humidity, and water leakage, with threshold alerts
• Work order flow covering report, assignment, handling and review with a full audit trail
• Dashboard showing completion rates, alerts and work order duration by estate

Outcome

Inspections became verifiable records. Equipment faults raise alerts when they happen, including unattended night hours. Work order owners and handling times are traceable.

Challenge

Enrolment came through WhatsApp and paper forms, with the same slot booked twice. Payments and attendance lived in separate records, so refunds meant checking both. Parents asked the front desk to confirm remaining lesson credits.

What we delivered

• Online enrolment by branch, course and time slot with live seat checks
• Payments linked to lesson consumption, with remaining credits visible
• Refund and class transfer calculations by rule, with approval trails
• Parent portal for enrolment, payment and credit history

Outcome

Duplicate and over-capacity bookings stopped. Refunds and transfers are calculated by rule, reducing disputes. Parent enquiries no longer occupy the front desk.