North America case library: 8 projects across 8 industries

Challenge

Acquisition depended on third-party marketplaces with rising commissions and advertising costs. The original template site could not carry the dimensions, materials and delivery terms of large furniture, so customers asked repeatedly before ordering and service cost stayed high. Product data was unstructured, which limited both search and advertising precision.

What we delivered

• Rebuilt the information architecture around room, category and material, adding dimensions, load rating, finish, care and delivery coverage fields
• Custom product and content console so the team can maintain multilingual copy and lifestyle imagery without a developer
• State-level sales tax calculation and zoned delivery rules, with a separate appointment flow for oversized items
• WCAG 2.1 AA remediation, including alternative text and full keyboard operation

Outcome

The site moved from a catalogue to a revenue channel: standardised product fields reduced repeat enquiries, advertising could split landing pages by category and scenario, and content updates no longer depended on an agency.

Challenge

Each location used a different ordering tool and loyalty points did not transfer. Delivery platforms took a high commission while the in-house ordering experience was poor. Head office had no consolidated view of dish sales or margin, and purchasing relied on store managers’ judgement.

What we delivered

• Central menu and pricing service supporting per-location pricing, temporary sell-outs and packaging fees
• Own ordering app and mini-program covering dine-in QR ordering, pickup and local delivery
• Loyalty points and stored value usable across locations, with balances and transactions settled per store
• Head-office dashboard covering dish sales, margin, hourly traffic and store comparison

Outcome

Six locations now share one menu and one loyalty programme, and head office can see per-store margin daily. With a larger share of orders placed directly, dependence on platforms fell and promotions could be scheduled on the company’s own terms.

Challenge

Listings arrived from multiple MLS feeds and developers in inconsistent formats. Client follow-up lived in individual agents’ WeChat and spreadsheets, so clients were lost when an agent left. The website listing pages lagged behind, and clients lost confidence on seeing sold properties still advertised.

What we delivered

• Listing aggregation and cleansing: unified fields, de-duplication, status and update timestamps
• CRM covering lead source, showing records, follow-up reminders and commission allocation
• Website listing pages synchronised on a schedule with MLS data, with withdrawn listings flagged automatically
• Agent mobile pages for on-site check-in, photo upload and immediate notes

Outcome

Listing status and the public website stay consistent, so clients no longer ask whether a property is still available. Client records moved from individual hands into a team asset, and staff turnover no longer takes the relationship with it.

Challenge

Appointments ran on phone calls and a paper book at reception, with a high no-show rate. Patient records and imaging were split across three branches, so patients visiting another branch were registered again. Insurance claim information was incomplete, and reception called patients repeatedly.

What we delivered

• Online booking with automated SMS and email reminders, plus rescheduling and waitlist handling
• Patient master index sharing core records across branches, with imaging access controlled by role
• Insurance information and claim document checklists, with automatic prompts for missing items
• HIPAA-aligned access control, activity logging and encryption in transit

Outcome

Reception moved from booking by phone to handling exceptions. Cross-branch visits no longer duplicate registration, and missing claim documents are identified at booking rather than afterwards.

Challenge

Inbound receipts were logged in Excel and bin locations depended on experienced staff memory. Orders from several marketplaces were downloaded and re-entered by hand, causing mis-shipments. Multiple last-mile carriers meant tracking each shipment on a separate website.

What we delivered

• WMS covering receiving, put-away, picking, checking, packing and dispatch with barcode scanning throughout
• Automatic order synchronisation from major marketplaces, with a separate queue for exceptions
• Carrier API integration with consolidated tracking pushed to customers automatically
• Temperature-zone and key-area sensors feeding alerts to the on-duty phone

Outcome

Orders moved from manual re-entry to automatic flow and mis-shipments fell. Bin locations and stock are visible in real time, new staff no longer depend on experienced colleagues, and exception parcels have their own queue rather than being buried in chat history.

Challenge

Enquiry volume concentrated in the admissions season and was answered manually in WeChat groups, so leads were missed. Timetabling and teacher allocation ran on spreadsheets with frequent conflicts. Parents could not see progress, and renewal decisions lacked evidence.

What we delivered

• Brand site and course pages organised by grade, subject and target examination, with trial lesson booking
• Lead management with source tagging, follow-up status and automatic reminders
• Timetabling and teacher scheduling with conflict validation and cover arrangements
• Parent portal covering timetable, homework, periodic assessments and teacher comments

Outcome

Enquiries moved from scattered WeChat threads into a single pipeline with traceable follow-up. Scheduling conflicts are blocked in the system, and renewal conversations now rest on concrete progress records rather than sales narrative.

Challenge

Tax season documents arrived by email and WeChat with version confusion and repeated chasing for missing items. Sensitive financial data travelled through chat tools, creating confidentiality exposure. Internal progress was coordinated verbally and partners had no view of workload.

What we delivered

• Client portal generating a document checklist per tax season, with uploads archived and versioned automatically
• Missing-item reminders and deadline countdown to reduce manual chasing
• Internal work orders and progress board by client, filing type and owner
• Encrypted storage, download watermarking, access logs and role-based permissions

Outcome

Document collection moved from chasing clients to a checklist-driven process where gaps are visible immediately. Sensitive files no longer pass through chat tools, and partners can review workload by person and by client before assigning work.

Challenge

Low-code had validated the product, but permissions, billing and data isolation could not support a growing customer base. Enterprise prospects required SSO, audit logs and data export. There was no dedicated operations engineer and releases were manual.

What we delivered

• Multi-tenant architecture rebuild covering tenant isolation, role permissions, quotas and rate limiting
• Subscription billing by seat and usage, trial conversion, invoices and statements
• Enterprise capabilities: SSO, audit logs, data export and deletion request handling
• CI/CD pipeline with monitoring and alerting, and a standardised release process
• AI-assisted features for document summarisation and ticket classification, with human review retained

Outcome

The product moved from demonstrable to contractable: security questionnaires can be answered with documentation, billing no longer relies on manual invoicing, and releases follow a defined process instead of taking half a day.